Counselor Education Comprehensive Exam (CECE) Practice Exam

What is the term for the use of an uninvolved person to assist with conflict resolution?

1. Mediation

2. Facilitation

3. Negotiation

4. Litigation

The correct answer is: Mediation

Mediation is a process in which an uninvolved third party assists those in conflict to reach a resolution. The mediator facilitates communication, helps clarify issues, and encourages cooperation, enabling the conflicting parties to explore solutions and come to an agreement themselves. The mediator does not make decisions for the parties but rather guides them toward a mutually acceptable resolution. This method is often preferred because it is collaborative and can preserve relationships, allowing for a more satisfactory outcome for all involved. In contrast, facilitation typically involves guiding a group through a process, not necessarily limited to conflict. Negotiation is a process whereby the parties themselves engage directly to come to an agreement, possibly without third-party assistance. Litigation refers to the process of taking legal action, which is formal and often adversarial, contrasting sharply with the collaborative nature of mediation.